Customer Service


 

 

Kevin R. Bussard David A. Short
Assistant VP President
Director of Sales Chief Operating Officer
At D.A.S., customer service has always been a top priority being the foundation of the business. D.A.S. saw a definite need for improved customer service in this industry. One of the primary drives of growth has been the superior quality of customer service provided by D.A.S. Business activity is based solely on honest practices and open communications with customers. Dave Short, President and Kevin Bussard, Director of Sales ensure this philosophy is carried out everyday in all levels of the organization.
A clear D.A.S. advantage in the industry is the companies’ use of technology. D.A.S. has the latest computer systems and software to accommodate almost any customer request. The front office personnel at D.A.S. make life easy for customers by providing electronic correspondence of invoices and statements as well as digital images of repairs upon request. In addition, a database job tracking service is available that provides information such as the number of repairs in a given period, what was done at each repair and a historical cost analysis by job type. Within the machining department, D.A.S. has full CAD/CAM capability with AutoCAD print design/read and Surfcam full part simulation. D.A.S. ensures all data, office documentation and print designs/programs are safe by implementing a daily computer backup process.

DeAnn Gaskill Leslie Aumsbaugh
Administrative Coordinator Purchasing Agent

Barbara A. Short, CFA
Vice President and Chief Financial Officer

 

 

 

 

 

 

 

D.A.S. understands that time is valuable to our clients. Consequently a free pick-up and delivery service is provided with a quality fleet of trucks.